This accessibility statement applies to www.rivercommercial.com, the website of River Commercial Ltd.
Our commitment

River Commercial Ltd is committed to making our website usable by as many people as possible, whatever their ability or the technology they use. We want everyone who visits our site to be able to find information about our services and get in touch with us easily.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, and we take into account our duties under the Equality Act 2010 and our commitment, as an FCA-authorised firm, to treating all customers fairly — including customers in vulnerable circumstances.

Using this website
We want you to be able to:

• zoom in up to 200% without the text spilling off the screen

• resize text using your browser settings

• navigate most of the website using just a keyboard

• use the website with a screen reader and other assistive technologies

• view the website on mobile phones and tablets as well as desktop computers

AbilityNet (mcmw.abilitynet.org.uk) has advice on making your device easier to use if you have a disability.
How accessible this website is
We believe this website is partially compliant with WCAG 2.2 Level AA. We know some parts of the website are not yet fully accessible:

• some images may not have meaningful text alternatives

• some content provided by third parties, such as embedded calculators, chat tools and social media links, may not be fully accessible

• some older documents, such as PDFs, may not be fully accessible to screen reader software

• some colour combinations may not meet the recommended contrast ratio

We are working to fix these issues, as set out below.
Technical information
Our website is built on the Wix platform. Wix provides built-in accessibility features, including support for screen readers, keyboard navigation and semantic page structure, and we use its accessibility tools to check and improve our pages.
The website is designed to work with current versions of the major browsers (Chrome, Safari, Edge and Firefox) and common assistive technologies, including screen readers such as JAWS, NVDA and VoiceOver.
Third-party content
Some features on our website are provided by third parties, including embedded finance calculators, chat functionality and links to social media platforms. We do not have full control over the accessibility of this content, but we will work with providers to improve it where we can, and we will always offer an alternative way to get the same information or service — by phone or email.
What we are doing to improve accessibility
We are taking the following steps:

• reviewing all images and adding meaningful alternative text

• checking colour contrast across the site

• testing keyboard navigation and form labelling, including our contact form

• reviewing the accessibility of embedded tools such as calculators and chat

• providing accessible versions of documents on request

We will review this statement at least once a year, and whenever we make significant changes to the website.
Alternative formats and support
If you need information from this website in a different format — such as large print, an accessible PDF, plain text or an audio recording — or you would prefer to discuss your enquiry by phone, please contact us:

• Email: info@rivercommercial.com

• Telephone: 020 7493 4631

• Post: River Commercial Ltd, River House, 3-4 John Prince's Street, London W1G 0JL

We will consider your request and aim to respond within 5 working days. If you have additional needs that affect how you would like us to communicate with you during a mortgage or finance application, please let us know and we will adjust how we work with you.
Reporting accessibility problems
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or you think we are not meeting accessibility requirements, please contact us using the details above. Please tell us the web address (URL) of the page, the problem you found and the device, browser and any assistive technology you were using.
If you are not happy with our response, you can make a complaint through our complaints procedure. Details are available on request.
Preparation of this statement
This statement was prepared on 8 November 2026. It is based on a review of the website carried out by River Commercial Ltd. It will next be reviewed by November 2027.
River Commercial Ltd is registered in England and Wales, company number 08854786. Authorised and regulated by the Financial Conduct Authority, FRN 726737.